Owner FAQs
Frequently Asked Questions
Are you a property owner in the Piedmont Triad, North Carolina? Whether you own single-family homes, multi-family homes or any other property type, we can help you navigate property management with peace of mind.
At T’Vinci Properties, we’re the #1 property management company in the area. With over fifty years of combined experience, we’ve established systems and processes that modernize property management to help you achieve your investment goals.
Below, you can find questions and answers regarding marketing, maintenance, tenant screening, rent collection and more!
If you have further questions, feel free to reach out to us at 336-875-5188 or send us an email to info@tvinciproperties.com.
What types of properties do you manage?
We manage a variety of residential properties throughout the Triad. Our main focus is on single-family homes, but we also manage multi-family properties, commercial spaces and HOAs.
Our team has the expertise to handle all property types with professionalism!
What areas do you serve?
We proudly serve rental property owners and residents throughout the Piedmont Triad region of North Carolina, including the following cities and surrounding communities: Guilford County, Forsyth County, Greensboro, Winston Salem, High Point, Thomasville, Kernersville, Oak Ridge, Walkertown, Stokesdale, Pleasant Garden, Lewisville, Summerfield, Archdale, Wallburg, Jamestown.
We’ve been in this community since 2002 – we have local knowledge that helps your property perform at its best.
How much will my property rent for?
Before listing your property, we determine the optimal rental rate. That is, a rate that reduces vacancy time without leaving money on the table.
To do this, we conduct a comparative market analysis using current rental data from similar properties in the area. Location, property size, condition, amenities, and overall market demand all play a role in determining the most competitive rental rate for your Piedmont Triad property.
How do you market properties?
We use a comprehensive marketing approach to attract qualified tenants quickly. Our strategy includes high-quality photography, compelling property descriptions, listings on top rental platforms and more. This helps us find quality tenants quickly, so that we can maximize your rental income.
How do you screen tenants?
We make sure to rent your home to responsible residents who pay rent on time, follow the lease and care for your property. To do so, we ensure that every applicant goes through a thorough tenant screening process that includes credit checks, employment and income verification, rental history reviews, landlord references and background checks.
How do you collect rent?
We provide tenants with multiple convenient options for rent payment, including online portals, checks and direct deposits. We implement a streamlined system that makes rent collection consistent and timely every month.
What happens if a tenant doesn’t pay rent?
If a tenant fails to make their rent payments on a consistent basis, we follow North Carolina eviction laws to ensure that we protect your income stream. Then, we quickly begin re-renting your property to find a replacement tenant.
Will I receive financial statements?
Of course! Through your online portal, you will have access to detailed monthly statements showing income, expenses, maintenance costs, and any other financial activity 24/7. We also provide annual tax-ready reports to make tax filing easy and accurate.
Who handles maintenance and repairs?
Tenants submit maintenance requests through their online tenant portal or by phone. Then, we review the request, assess its urgency and coordinate repairs with trusted, licensed local vendors. We’ve worked with our vendors for years, and can guarantee that their service is superb, at fair rates!
Regular maintenance typically includes routine property inspections, HVAC, plumbing, and electrical system checks, seasonal maintenance and minor repairs.
What if a tenant has an emergency?
We offer 24/7 emergency response for urgent issues, such as plumbing leaks, electrical failures, and other emergencies. Tenants can call our emergency maintenance line at any time, and we coordinate immediate service to protect your property and ensure tenant safety.
Do you perform property inspections?
Yes! We conduct move-in inspections, move-out inspections and routine preventive inspections throughout the tenancy. Each inspection includes a detailed report with thorough notes and photo documentation to ensure transparency and protect both the property and all parties involved.
Are you familiar with North Carolina landlord-tenant laws?
Yes – our team stays current on local, state and federal regulations, including landlord-tenant laws, fair housing requirements and eviction procedures.
How do you handle security deposits?
We handle security deposits in strict compliance with state law. We collect the security deposit at move-in and hold it in a trust account or secured bond at a North Carolina–licensed financial institution. When the tenant moves out, we conduct a move-out inspection to assess the property’s condition.
If there are any damages beyond normal wear and tear or any unpaid rent, the appropriate deductions are made from the security deposit. An itemized statement detailing all deductions is provided within 30 days of lease termination.
Do you handle evictions?
With T’Vinci Properties, evictions are extremely rare. Our tenant screening process places responsible and reliable renters 99% of the time. But if a situation arises in which a tenant must be evicted, we manage the entire process from start to finish, ensuring full compliance with North Carolina eviction laws. This minimizes stress and risk for you, the property owner.
Why should I choose T’Vinci Properties?
At T’Vinci Properties, we do things differently – by design. We’re a full-service, human-first property management company in the Piedmont Triad, North Carolina.
We believe in a new vision of real estate: one that is creative and innovative.
With deep roots in Greensboro, Winston-Salem and High Point, we are experts in the local market and know how to successfully manage residential properties with professionalism and care.
How do I get started with T’Vinci Properties?
To get started, contact us today! We’re happy to connect with you and answer any questions you may have about property management in Guilford County, Forsyth County, Greensboro, Winston Salem, High Point, Thomasville, Kernersville, Oak Ridge, Walkertown, Stokesdale, Pleasant Garden, Lewisville, Summerfield, Archdale, Wallburg, Jamestown and surrounding communities.
If you have further questions, feel free to reach out to us at 336-875-5188 or send us an email to info@tvinciproperties.com.